Shipping policy

Shipping Policy for Halu Collective

At Halu Collective, we strive to provide fast and reliable shipping to our customers. Here's what you need to know about our shipping policy:

Shipping Locations

We ship to customers in the United States and internationally. Shipping options and rates may vary depending on your location.

Processing Time

Orders are typically processed within 1-2 business days. Once your order has been processed, we will send you a confirmation email with tracking information.

Shipping Methods

We offer standard and express shipping options. Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days. Shipping rates are calculated at checkout based on your location and the weight of your order.

*Please note shipping estimations are a guideline and not a guarantee.

International Shipping

International shipping rates and delivery times vary depending on your location. Please note that customers are responsible for any customs fees, duties, or taxes that may be applied to their order by their country's customs office.

Shipping Carrier

We use a variety of shipping carriers including AusPost, Sendle and others to ensure that your order is delivered in a timely manner.

Order Tracking

Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to track your package on the carrier's website.

Shipping Address

Please ensure that your shipping address is correct when placing your order. We are not responsible for packages that are shipped to the wrong address due to incorrect information provided by the customer.

If you have any questions or concerns about our shipping policy, please contact our customer service team at customerservice@halucollective.com.